Managing your Autoship

• Are there any discounts for using Autoship?

  Yes, all Autoship orders receive a 5% discount. Most U.S. orders also qualify for free shipping.

• Can I add additional items to my upcoming Autoship order?

  Yes, you can add items to your next scheduled Autoship by logging into your Pet Wish Pros Account and updating your next Autoship order with the new items. Alternatively, you can place a new order by visiting the product page, selecting Autoship, and completing checkout. We will combine the Autos...

• Can I change my delivery address for an Autoship order?

  Yes, you can update your shipping address in your Pet Wish Pros Account. Note that changes made after your Autoship has been processed won't take effect on any orders in the fulfillment process.

• Can I change or cancel my Autoship order?

  Yes, you can adjust your Autoship settings at any time in your Pet Wish Pros Account. Note that changes made after your Autoship has been processed won't take effect. Please contact us if you need to cancel or change an Autoship that has been processed and is in the fulfillment process.

• Can I customize my Autoship with gift wrapping or a personal note?

  No, we do not currently offer gift wrapping or personalization options for Autoship orders.

• Can I get Autoship deliveries to multiple addresses?

  Yes, you can have multiple Autoships with different shipping addresses. You can manage this in your Pet Wish Pros account. Alternatively, you can place an additional Autoship order with the desired address by visiting the product page, selecting the Autoship frequency, and completing checkout wit...

• Can I have more than one Autoship?

  Yes, you can set up multiple Autoships with different items and delivery frequencies. We may combine Autoships that have the same shipping frequencies and are shipping at the same time.

• Can I pause my Autoship temporarily instead of canceling?

  Yes, you can pause your Autoship at any time. Simply log in to your Pet Wish Pros Account and go to the "Autoship" section to adjust your delivery frequency or skip upcoming shipments.

• Can I purchase all products with Autoship?

  Not all products are eligible for Autoship. If a product is eligible, the Autoship option will be displayed on the product detail page.

• Can I request a specific delivery date for Autoship?

  We cannot guarantee specific delivery dates. It’s best to set your ship date to approximately 10 days before you expect to run out of your current product supply.

• Can I set a custom shipping frequency?

  Yes, after choosing a predefined frequency, you can contact us to set up a custom interval (e.g., every 16 days or 3.5 months).

• Can I use coupons or store credit towards Autoship orders?

  Coupons or store credits apply only to the initial Autoship order. Subsequent orders will automatically receive the 5% discount and bill to the payment method assigned to that Autoship.

• Can you expedite my pending Autoship?

  No, we can't expedite a pending Autoship. We recommend placing a new order with expedited shipping if you need it quickly.

• How are price changes communicated for products in an existing Autoship?

  You’ll receive an Autoship reminder email 5 days before processing, showing the current item prices, including the 5% discount. You can adjust or cancel your Autoship as needed.

• How can I determine the frequency of my Autoship?

  We suggest monthly deliveries for products like food, treats, and cat litter. You can adjust your Autoship schedule anytime in your Pet Wish Pros Account. If you need an item sooner, you can log in and select "Ship Now."

• How do I update my payment information for Autoship?

  Update your payment information in your Pet Wish Pros Account under “Autoship” by selecting “Manage Payment Method.”

• Is there a fee for Autoship?

  No, there are no additional fees or membership required for Autoship. All Autoship orders receive a 5% discount and free shipping on eligible U.S. orders.

• Is there a minimum amount required to spend for an Autoship order?

  No, there is no minimum required amount of money to spend on Autoship.

• Is there a penalty or fee if I want to cancel my Autoship?

  No, there is no penalty or fee for canceling. If you cancel your Autoship after we have shipped your item, then you may need to return the item for a refund.

• What happens if a product on my Autoship order is discontinued or out of stock?

  You’ll be notified if a product in your Autoship is discontinued or out of stock. If a substitute or alternate size is available, we will offer it as an option. Otherwise, the item will be removed from your Autoship, and we will contact you if it comes back in stock.

• What if a product is on sale after I’ve added it to my Autoship? Will I get the sale price?

  Yes, your Autoship pricing will adjust based on current retail pricing, including any sale prices at the time of processing.

• What is Autoship?

  Autoship is a convenient way to have your pet's favorite products delivered regularly. Choose your delivery frequency, and we will automatically ship your selected items according to your schedule. Enjoy a 5% discount on all Autoship items and free shipping on eligible U.S. orders. Learn more abo...

• When and how often are Autoship orders processed and shipped?

  Autoship orders are processed and shipped at the frequency you select at checkout or in your Pet Wish Pros Account.

• Why has the price of a product in my Autoship order changed?

  Prices may vary up or down due to adjustments from our suppliers or manufacturers, but you will still receive a 5% discount on the current retail price and free shipping on contiguous U.S. orders. You can adjust or cancel your Autoship if needed.

• Will I receive all of my Autoship items in one box?

  We aim to combine items in one shipment whenever possible, though items may occasionally arrive in multiple boxes.

• Will I receive a notification before each scheduled Autoship?

  Yes, you will receive an email and SMS notification 5 days before each scheduled Autoship to review details and make changes if needed.

• Will I receive a reminder before my Autoship ships?

  Yes, an email and text reminder will be sent before your Autoship ships. You can also check your Autoship status in your Pet Wish Pros Account.

• Will items be prioritized for shipment if they’re out of stock when my Autoship date arrives?

  Yes, Autoship orders are prioritized when possible if there are availability or supply chain issues.