Managing your Pet Wish Pros Account

• Can I have multiple accounts with the same email address?

  No, each email address can only be associated with one account. If you need to create multiple accounts, you will need to use different email addresses for each one.

• Can I merge multiple accounts?

  Yes, we can merge multiple accounts for you. Please contact us at petwishpros.com/contact and provide the email addresses of the accounts you would like to merge.

• Do I have to create an account to place an order?

  No, it is not required to create an account. However, it is recommended as it allows for a faster checkout process and access to order history and tracking information. We also offer guest checkout options for those who prefer not to create an account.

• How can I remove my personal information from your database?

  If you would like to remove your personal information from our database, please contact us at petwishpros.com/contact. We will ensure that your information is handled in accordance with our privacy policy.

• How can I update my personal information on my account?

  You can update your personal information by logging into your Pet Wish Pros Account and navigating to the "My Profile" section. From there, you can edit and save changes to your name, email address, shipping address, Autoships, and billing information.

• How do I add or edit a payment method?

  You can manage and modify accepted payment methods during Checkout.

• How do I change my account password?

  To reset your account password, go to the login page and click on "Forgot your password?" If an account is associated with the email you enter, a password reset link will be sent to your inbox.

• How do I reset my password?

  If you forgot your password, use the "Forgot Password" link on the login page to receive a password reset email. Follow the instructions in the email to reset your password. If you do not receive the email, check your Spam, Promotions, and Junk folders. If you still do not receive the email, plea...

• How do I unsubscribe from your mailing list?

  You can unsubscribe from our mailing list by clicking the "Unsubscribe" link at the bottom of any promotional email you receive. Please note that we will still send you important updates about your orders or account.

• How do I view my order history?

  To view your order history, simply log into your account and navigate to the "Orders" section. Here you will see a list of all your previous orders and their status.

• I can’t log in to my account. What should I do?

  If your login credentials are not working, use the password reset link to generate a new password. If you do not receive a password reset email, it could mean that your account is not registered or you signed up with a different email address. If you need further assistance, please contact us at ...

• I clicked on the Forgot Password link but did not receive the email to reset my password. What should I do?

  Please check your Promotions, Spam, and Junk folders to ensure the password reset email did not end up there. If you did not receive an email, it is possible that you do not have a Pet Wish Pros Account. Try registering for a new account. If you are unable to register, please contact us at petwis...

• I forgot my login email. How can I find it?

  If you cannot remember the email address you used to create your account, please contact us at petwishpros.com/contact for help retrieving your login information.

• Is my personal information kept private?

  Yes! We take privacy and security very seriously. We have strict policies in place to protect your personal information. We will never share, sell, or rent your information to third parties without your consent. Additionally, our website uses secure socket layer (SSL) technology to encrypt all s...