Order Support

  • Do you offer international shipping?

    Yes, we do! Please note that international orders may take longer to arrive due to customs and shipping regulations. We will work hard to get your order delivered as quickly as possible.

  • Do you offer same-day local delivery?

    Yes, we offer same-day local delivery in certain regions. If eligible, you will see a Local Delivery option at checkout.

  • How can I check my order status?

    Log in to your Pet Wish Pros account to view your order status. Here's what each status means: *Fulfilled*: Your order has been processed, shipped, and completed. It's on its way or already delivered! *Unfulfilled*: No action has been taken yet to ship or complete your order. *Partially Fulfille...

  • How can I check my order status?

    Log in to your Pet Wish Pros account to view your order status. Here's what each status means: *Fulfilled*: Your order has been processed, shipped, and completed. It's on its way or already delivered! *Unfulfilled*: No action has been taken yet to ship or complete your order. *Partially Fulfille...

  • How can I communicate delivery instructions to the carrier?

    FedEx and UPS provide delivery portals where you can leave instructions, reschedule deliveries, or request package holds: For FedEx: Create a FedEx Delivery Manager account. For UPS: Set up an account with UPS My Choice.

  • How long does it take for my package to ship?

    Most orders ship within 24 hours. Occasionally, it may take an extra day or two, but we will make sure to expedite the shipping in these instances.

  • I am missing items from my order. Are the rest coming?

    Orders may ship in multiple packages and arrive on different days. If all items have not arrived within the estimated delivery timeframe, please contact us through our contact page at petwishpros.com/contact.

  • I live in an area that has suspended mail delivery due to a natural disaster. What do I do?

    We understand that natural disasters can disrupt mail delivery, and we want to make sure you receive your order safely. If your area has suspended mail delivery, please visit our contact page at petwishpros.com/contact for assistance with rescheduling or rerouting your package.

  • I live in a warm or cold climate. Will the product be damaged if it's left in my mailbox?

    All our products are suitable for transport via UPS, FedEx, or USPS ground shipping. However, we do not recommend leaving them outside in an extreme climate. If possible, we suggest having someone available to receive the package or opting for a signature-required delivery. Items that contain te...

  • I received a notification about an 'attempted delivery.' How should I proceed?

    If you received a notification about an "attempted delivery," contact the shipping carrier directly to arrange for redelivery or pick-up.

  • My order hasn't shipped yet. When will it be shipped?

    We ship all orders within 1-2 business days. However, some items may require an additional day. If this occurs, we will upgrade the shipping to ensure it arrives within your selected timeframe.

  • My package says it's delivered, but I can't find it. What should I do?

    Start by checking around your home, including any hidden spots like porches, garages, or mailrooms. Sometimes, packages find clever hiding places! 📦🔍 Here are some additional tips to find your package: Check USPS parcel lockers or shared delivery locations like Amazon Hub Lockers. Look for a no...

  • What happens if my order is damaged?

    If your order arrives damaged, please contact us through our contact page at petwishpros.com/contact within 48 hours of delivery. Please include pictures of the damaged item, packaging, and shipping label. 

  • What happens if my order is returned to sender?

    If your order is returned to sender due to an incorrect address or delivery issue, please visit our contact page at petwishpros.com/contact for assistance with your order.

  • What happens if the wrong product is delivered?

    If the wrong product is delivered, please contact us through our contact page at petwishpros.com/contact and include pictures of the product you received for a faster resolution.

  • What if my package gets lost?

    If you haven’t received your item yet, check the tracking information provided in your email. If there are no updates or the package appears to be lost, please contact us through our contact page at petwishpros.com/contact. Once our customer support confirms that your package is lost and hasn’t b...

  • What packaging will my item arrive in?

    Smaller items will arrive in a bubble mailer or small box, while larger items may come in a larger box for protection during shipping. We use "right size" packaging, so the mailer or box will be as small as possible.

  • What's the fastest you can ship?

    Most of our products can ship on the same day with an overnight service. However, some of our products ship from a warehouse that doesn't offer expedited shipping options. If you have an emergency, please see your veterinarian as we can’t guarantee overnight services.

  • Which shipping carriers do you use?

    We use FedEx, UPS, and USPS for domestic orders. If you select free shipping, we will choose the best courier for your location. For an additional fee, you may choose a preferred courier at checkout for most items.

  • Why hasn't my order received free shipping?

    Free shipping is available only for orders within the contiguous United States. For regions outside this area, a small shipping fee will apply.

  • Why was my order delayed or canceled?

    Order delays or cancellations may occur due to inventory issues or shipping restrictions. If you have questions, please contact us through our contact page at petwishpros.com/contact.

  • Will I be notified when my order ships?

    Yes, you will receive an email notification with a tracking number when your order ships. You can also track your order on our website by logging into your Pet Wish Pros Account.