If your credit card was declined, please check that your billing information matches the information associated with your credit card. You can also try using a different payment method or contact your bank to ensure there are no issues with the card.
Here are a few possible reasons for the decline:
- The billing address you provided does not match the one on your credit or debit card. This is the most common issue, as our system requires the address and zip code to align with your card's billing information.
- The security code on your card is incorrect. For Visa, MasterCard, and Discover, these are the last three digits on the back. For American Express, it is the four small digits on the front. It must match precisely, or the card will be declined.
- Your credit card is not issued in the United States. International transactions can be problematic, so we recommend using PayPal if you are outside the USA.
- Your credit card or bank may have flagged the transaction as suspicious and blocked it. If you're sure all the information is correct but still facing a decline, contact your card issuer or bank. They can provide insight into whether the transaction was blocked and why.
- Our fraud prevention system may have flagged and declined your transaction for security purposes. If you believe this was a mistake, please visit our contact page at petwishpros.com/contact so we can verify your information and assist you further.
Dec 26, 2024