Product & Catalog

• Are your products safe for all pets?

  Our products are generally safe and tested, but it is important to always read the ingredients and instructions carefully. Some pets may have sensitivities or allergies to certain ingredients, so we recommend consulting with your veterinarian before using any new product on your pet.

• Can I check the expiration date of a product before purchasing?

  Yes, if you’d like to know the expiration date of a specific product, please contact us at petwishpros.com/contact, and we’ll be happy to provide the information.

• Can I find healthcare products like flea treatments and supplements in your store?

  Yes, we offer a range of over-the-counter healthcare products, including flea treatments, supplements, and vitamins, to support your pet's well-being.

• Can I get nutritional advice for my pet's diet?

  While we are not veterinarians, we can provide general advice on pet nutrition. For specific dietary concerns, please consult your veterinarian.

• Can I trust the products I buy from your store for my pet’s health?

  Yes, as pet owners ourselves, we prioritize safety, authenticity, and quality to provide products that you and your pet can rely on.

• Can you send me a printed catalog?

  No, we do not offer printed catalogs. All products and information are available on our website. This allows us to regularly update and add new products for your pet's needs.

• Do you have products for pets with allergies or sensitivities?

  Yes, we offer hypoallergenic and sensitive-skin-friendly products. For assistance, visit petwishpros.com/contact.

• Do you offer samples?

  No, we do not offer samples at this time. Some foods are available in small sizes for trial before purchasing larger quantities. We recommend visiting your veterinarian or local pet shop for samples or smaller sizes for your pet to try. We don’t recommend ordering large sizes unless you are sure ...

• Do your products offer a warranty?

  Most products come with a manufacturer’s warranty. We support all products within the first 30 days of purchase. For more information, visit petwishpros.com/contact.

• Do you sell liquidated or counterfeit products?

  No, we do not sell liquidated or counterfeit items. Every product we offer is authentic and safe, backed by our authenticity guarantee.

• How can I be sure the products I buy from your store are authentic?

  We source all our products directly from the manufacturer or their trusted distributors. Our authenticity guarantee ensures you receive genuine, high-quality items supported by manufacturer warranties.

• How can I find the expiration date for a product in your catalog?

  Expiration dates are typically listed on the product packaging or in the product details on our website. If you need assistance locating this information, please contact us at petwishpros.com/contact, and our team will be happy to help. Please note that some manufacturers do not include an expira...

• How can I provide feedback or suggestions about products?

  We value your feedback! Leave a review on the product page or contact us at petwishpros.com/contact.

• How can I stay updated on new products and promotions?

  Subscribe to our email list or follow us on Instagram, Facebook, and Twitter for updates on new products and promotions. 

• How can I stay updated on new products and promotions?

  Subscribe to our email list or follow us on Instagram, Facebook, and Twitter for updates on new products and promotions.

• How do I clean my pet's product?

  Follow the manufacturer's cleaning instructions provided with the product. For specific questions, visit petwishpros.com/contact.

• How do I find out what ingredients are in your products?

  Ingredients are listed under the 'Ingredients' tab on each product page. If you don't see that, then that means we haven't added it to the product page yet. However, our customer service team has it and can provide it for you. Contact us at petwishpros.com/contact.

• How do I know if a product is legal in my country, city, or state?

  Some of the products we sell may be restricted by particular countries, states, or cities. However, it is ultimately your responsibility to know and abide by local laws regarding product legality or restrictions.

• How do I report an issue with an item listed on Pet Wish Pros?

  If you notice an issue with a product page, please contact us through petwishpros.com/contact.

• How do I switch pet foods?

  Switching your pet's food should be done gradually to avoid any stomach upset. We recommend mixing the new food with their current food for a week, before fully transitioning to the new food.

• How do you ensure the freshness of your products?

  We guarantee all our products have at least a 6-month expiration date. Our climate-controlled warehouses and regular inventory checks ensure you receive fresh and effective products.

• How should I store my items?

  Store items in a cool, dry place, and follow label instructions. Keep medications and supplements out of reach of pets and children.

• Is Pet Wish Pros a selling partner with all the manufacturers and brands listed on the website?

  Our relationships with suppliers vary. While Pet Wish Pros has established contracts with numerous vendors featured on our site, the availability of a product does not imply that the vendor supports, endorses, or partners with Pet Wish Pros. Regardless, we source directly from the manufacturer or...

• The product is out of stock. How can I find out when it will be back in stock?

  Sign up for our 'Back in Stock' email notifications on the product page. You'll receive an email as soon as the item is available again. If you're a frequent customer and want to make sure you never miss out on restocks, consider signing up for our Autoship program. Autoship customers receive pri...

• What happens if a part of the website is not fully accessible?

  If full compliance with WCAG 2.1 Level AA is not technically feasible, we provide alternative ways to access our services. You can ask product questions, place orders, or seek assistance through the following methods during business hours: *Email:* help@petwishpros.com *Phone:* (888) 407-7103 *S...

• What if my pet doesn’t like the item?

  Pets are a lot like humans – they can be picky! We recommend that you start with a small size or sample of a product before committing to a large size.

• What if my pet has an allergic reaction to a product?

  If your pet has an allergic reaction, stop using the product and consult your veterinarian immediately.

• What steps do you take to ensure product quality?

  Our onsite veterinarian and sourcing team work directly with manufacturers and distributors to provide a curated selection of safe, effective, and high-quality products. We also store all items in climate-controlled warehouses for optimal freshness.

• Where are your products manufactured?

  Our catalog includes products from the USA, Canada, France, Sweden, and Italy, ensuring high-quality and safe options for pets.

• Who selects the products in your catalog?

  Our catalog is curated by licensed veterinarians and a dedicated sourcing team to ensure that all products meet the highest standards for your pet's health and well-being.

• Why is authenticity important for pet products?

  Authenticity ensures your pet’s safety and well-being. Counterfeit items can contain harmful ingredients or may not work as intended, posing health risks to your pet.