Shipping

• Can I track my order?

  Yes, once your order has shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

• Do you combine shipping for multiple orders?

  Yes, we can combine shipping for multiple orders placed within the same timeframe to the same address.

• Do you offer gift packaging or discreet shipping?

  No, we do not offer gift packaging. Please note that while we use standard packaging, some labels or packaging may reflect the contents of the shipment.

• Do you reuse packaging for customer orders?

  We reuse cardboard and other packaging materials wherever possible. This gives materials a second life and reduces waste. If your package looks a little worn, rest assured that only the outer packaging is reused—the contents are brand new!

• Do you ship to Hawaii or Alaska?

  Yes, we offer shipping to both Hawaii and Alaska. Shipping to these states may take longer due to distance, and there is a weight limit of 10 lbs per order.

• Do you ship to military APO/FPO/DPO addresses?

  Yes, we are proud to support our military members and offer shipping to APO/FPO/DPO addresses through USPS. Please select USPS at checkout. Shipping to these addresses may take longer, and there is a weight limit of 10 lbs per order.

• Do you ship to PO Boxes?

  Yes, we offer shipping to PO Boxes through USPS. Please select USPS at checkout. PO Box shipping may incur an additional charge, and we cannot ship items heavier than 10 lbs to a PO Box.

• Do you ship to Puerto Rico?

  Yes, we offer shipping to Puerto Rico. Shipping to Puerto Rico may take longer due to distance, and there is a weight limit of 10 lbs per order.

• Do you ship to US Territories?

  Yes, we offer shipping to US Territories. Shipping to these territories may take longer due to distance, and there is a weight limit of 10 lbs per order.

• How is Pet Wish Pros optimizing shipping to reduce its carbon footprint?

  Lightweight packaging helps reduce emissions during transit. Emissions for every Autoship order are offset by partnering with environmental projects. Packages are routed through optimized networks to minimize carbon emissions.

• How is Pet Wish Pros reducing its environmental impact through packaging?

  Eco-friendly materials are used, including recyclable, biodegradable, and compostable options where possible. Our packaging is right-sized to fit products perfectly, reducing waste and shipping emissions. We reclaim and reuse cardboard from previous shipments, cutting waste and halving the enviro...

• How much is shipping?

  Shipping is free if you're within the contiguous 48 states of the U.S. No minimum amount is required. Shipping to military APO/FPO/DPO addresses, Hawaii, Alaska, and US Territories is available for a small fee. Please enter your address at checkout to see if your address is eligible for free ship...

• What does carbon-neutral shipping mean at Pet Wish Pros?

  Every Autoship shipment from us has a zero-carbon footprint! We calculate the carbon emissions for each order and purchase carbon offsets through trusted environmental projects around the world.

• What is Porch Protection?

  Porch Protection adds a signature requirement to ensure your package is safe from theft or misplacement during delivery. If your delivery location is in a high-traffic area or prone to theft, consider adding Porch Protection for extra peace of mind.

• What is the "Slow Shipping" option, and how does it help the environment?

  The "Slow Shipping" option allows us to use a carbon-efficient network by optimizing vehicle space and choosing the most sustainable routes. When you're not in a hurry, opting for this method significantly reduces your package's environmental impact.