International Shipping & Returns (Ordering from outside the United States)

• Are customers responsible for return shipping costs on international orders?

  Yes, customers must cover return shipping costs and use a reliable, trackable shipping method.

• Are original shipping fees refundable on international orders?

  No, original shipping fees, duties, or customs charges incurred at the time of delivery are non-refundable.

• Are there any countries where you cannot ship international orders?

  We do not ship international orders to Cuba, Iran, North Korea, Syria, Sudan, or Crimea due to US trade sanctions. Additional restrictions may apply based on market conditions or shipping performance. Our website will notify you at checkout if shipping to your country is unavailable.

• Can I cancel or change my international order?

  No, we cannot make changes or cancellations once an international order has been placed.

• Can I change the delivery address for my international order?

  No, we cannot change the delivery address once an international order has been shipped. Please double-check your shipping information before completing your purchase. If you need to make a change before shipping, contact us at petwishpros.com/contact.

• Can I return my international order?

  Yes, we accept international returns as outlined in our Return Policy. Customers are responsible for all return shipping costs, and refunds will be issued using the same payment method used for the purchase.

• Can I track my international order?

  Yes, once your package is shipped, you will receive a tracking number via email to monitor its journey. However, tracking information may not be available for all countries.

• Can I use a freight forwarder for my international order?

  Yes, you can use a freight forwarder for your international order. However, using a freight forwarder may result in complications that are not covered by Pet Wish Pros. If you choose this option, we recommend selecting a commercial courier like UPS or FedEx at checkout.

• Can you modify the customs documentation or declared value for my international order?

  No, we cannot modify the customs documentation or declared value of your international order.

• Do shipping rates for international orders include customs fees, duties, or admin fees?

  No, unless otherwise noted, shipping rates do not include customs fees, duties, or admin fees related to delivery.

• Do shipping rates include customs fees, duties, or admin fees?

  No, shipping rates do not include customs fees, duties, or admin fees related to delivery.

• Do you know if a particular product is permitted for my international order?

  We recommend checking with your local customs office before placing an international order to ensure the product is permitted. Some items may not be permitted by your local customs office.

• How do I get a personalized shipping quote for my international order?

  Contact us at petwishpros.com/contact with your desired items and shipping address, and we will provide a customized shipping quote.

• How do I return my international order?

  If you need to return an item, visit our contact page at petwishpros.com/contact to request a return. Our customer service team will provide you with a return authorization and instructions. The return authorization is valid for 15 days, so please ship your item back within this time. Check Your...

• How long does international shipping take for my international order?

  Delivery times vary due to customs processing and local delivery services. While we aim for quick delivery, times are not guaranteed. During peak seasons, such as November through January, we recommend allowing an additional 10-15 days.

• How much is shipping for an international order?

  Our shipping rates are based on your location and are calculated at checkout to offer you the best deal possible.

• What condition must items be in to qualify for a return on an international order?

  Items must be in their original condition, unopened, and unused. Items that have been opened or used may not be eligible for a refund.

• What happens if my international order is delayed?

  Please check your tracking number on your local courier's tracking page for updates. If you believe your international order is delayed, contact us at petwishpros.com/contact.

• What happens if my international order is lost, seized, or confiscated by customs?

  We do not provide refunds for international orders lost or confiscated by customs. Please contact us at petwishpros.com/contact, and we will do our best to assist you.

• What happens if the return package for my international order is lost or damaged?

  Pet Wish Pros is not responsible for packages lost or damaged during return shipping. We recommend insuring your return package to cover potential loss or damage.

• What if I experience issues with my international order?

  Please contact us at petwishpros.com/contact, and we will do our best to resolve the issue.

• What if my international order is received damaged, defective, or lost?

  Please contact us at petwishpros.com/contact, and we will do our best to resolve the issue.

• What if my international order is returned to Pet Wish Pros by customs?

  If your international order is returned due to customs issues, we will issue a refund minus shipping fees and any additional fees incurred during the return process.

• What is the deadline for returning an international order?

  Returns must be postmarked within 14 days of receiving your original package.

• Which shipping service do you recommend for my international order?

  Each country is different, but for lower-value orders and less urgency, USPS is generally recommended as it hands packages off to your local post office, which often charges fewer delivery fees. Results may vary.

• Which shipping services do you use for international orders?

  We use USPS, FedEx, DHL, UPS, and other carriers to provide the best rates and delivery times.

• Who pays duties, taxes, or fees on my international order?

  Unless explicitly noted, international customers who place orders on our US-based website are responsible for all duties, taxes, and fees associated with their order. These fees are determined by your local government and are not included in the total price at checkout. These fees will be assesse...

• Will my order be subject to customs fees or duties?

  Possibly. International orders shipped outside the United States may be subject to additional customs fees or duties as determined by your local government. These fees are not included in the checkout total. Due to the complexities of international shipping, we recommend checking with your local ...