Returns & Refunds

• Can I cancel my return request?

  Yes, you can cancel your return request if the item has not yet been shipped back. Contact us at petwishpros.com/contact to cancel your request.

• Can I get a refund if the price changes after I order?

  If the price drops on our website within 7 days of your order, we’ll issue a store credit for the difference. Contact us at petwishpros.com/contact to request the credit. Please note that this policy applies only to price changes listed directly on our website and cannot be used to retroactively ...

• Can I return a bundled or promotional item?

  Bundled or promotional items must be returned in their entirety to qualify for a refund. Partial returns are not accepted.

• Can I return a gift I received?

  No, we can only refund the original buyer. Contact us at petwishpros.com/contact for further assistance.

• Can I return items purchased from Amazon, Walmart, TikTok Shop, Kroger, Macy’s, or eBay? 

  Yes, if you bought from us through a third-party marketplace, we can assist you. Contact us at petwishpros.com/contact for return instructions. Most marketplaces have a 30-day return policy.

• Can I return my item if I use a freight forwarder? 

  Yes, items must be returned within 30 days of delivery to the original shipping address. If you are outside the U.S., we cannot provide a return label.

• Can I return opened items? 

  No, due to health and safety considerations, opened items cannot be returned.

• Can I return perishable items?

  No, perishable items are non-returnable for health and safety reasons.

• Can I ship my items back using my own shipping label? 

  Yes, you can use your own shipping label. Ensure the package is sent to the address provided by our customer service team and include the return authorization number. Use a trackable and insured shipping method, as we are not responsible for lost packages.

• Can I track my return package?

  Yes, if you use a prepaid label provided by us, you can track the return package using the courier's tracking system. If you use your own label, ensure it is trackable for your peace of mind.

• Do I need to include the original packaging for my return?

  Yes, items must be returned in their original packaging to qualify for a refund or exchange. Missing packaging may result in a restocking fee.

• How do I check the status of my refund?

  Refunds are usually processed within 2 to 3 business days after we receive the returned item. Once your return has been processed and your refund issued, you will receive a confirmation email with the details of your refund. If you have not received a confirmation email or need an update on your ...

• How do I exchange an item? 

  We currently do not offer direct exchanges. Instead, return the item for a refund and place a new order for the desired product.

• How do I request a return?

  To initiate a return or replacement, contact us through our Contact Us page at petwishpros.com/contact with your order number.

• How do I return an item if I no longer have the original receipt?

  We can still process your return if you provide the order number or proof of purchase. Contact us at petwishpros.com/contact for assistance.

• How do I return my order?

  If you need to return an item, visit our contact page at petwishpros.com/contact to request a return. Our customer service team will provide you with a return authorization and instructions. The return authorization is valid for 15 days, so please ship your item back within this time. Check Your...

• How long does it take to process a refund?

  Refunds are typically processed within 2 to 3 business days after we receive the returned item. Depending on your bank, the credit may take an additional 2 to 10 business days to appear in your account.

• How much does it cost to return my item?

  We charge based on the return shipping cost of the item. Prepaid return labels start at $5.99 and go up based on the size of the item.

• I’m an international customer, and my item didn’t make it through customs. Can I get a refund?

  We can issue a refund only if the item is returned to us. The refund will exclude shipping fees.

• Is there a restocking fee?

  Typically, no. However, items returned with damaged packaging may incur a 20% restocking fee, and up to a 100% restocking fee if they are returned used and opened.

• My order has exceeded the 30-day return limit. Can I still return it?

  No, we cannot accept returns after 30 days. We recommend donating the item to a local animal shelter or rescue organization.

• What do I do if I need to return something? 

  Contact us through our Contact Us page at petwishpros.com/contact, and we will provide return instructions.

• What happens if I close my credit card before receiving a refund? 

  The refund will still be processed and sent to your closed account. Your credit card company will credit it to your replacement card or account, or they may issue a check for the balance.

• What happens if my return package is lost in transit?

  If you used our prepaid label, we will work with the courier to locate the package and ensure the return is processed as quickly as possible. Please contact us at petwishpros.com/contact if you suspect your package is lost. If you chose to use your own shipping method, we are not responsible for...

• What is your international return policy?

  International customers can return items within 14 days of delivery, but we cannot provide return labels for shipments outside the U.S.

• What is your return policy?

  You may return most new, unopened items within 30 days of delivery for a refund. Items must have intact seals, as opened or used items cannot be returned. Items returned with damaged packaging may incur a 20% restocking fee, and up to a 100% restocking fee if they are returned used and opened. R...

• What items are non-returnable? 

  Non-returnable items include clearance items, personalized products, and opened or used items. Medications and supplements cannot be returned once opened due to FDA regulations.

• Where should I drop off my return package for my Pet Wish Pros return?

  You can drop off your return package at any location that accepts the courier listed on your return label (UPS, USPS, or FedEx). This includes official courier service centers, authorized retail partners, or drop boxes where applicable. Double-check the operating hours and services offered at you...

• Will I be refunded for shipping costs?

  Shipping costs are only refunded if the return is due to our error (e.g., incorrect or defective item). For all other returns, shipping fees are non-refundable.