If you used our prepaid label, we will work with the courier to locate the package and ensure the return is processed as quickly as possible. Please contact us at petwishpros.com/contact if you suspect your package is lost.
If you chose to use your own shipping method, we are not responsible for lost packages. To protect yourself, we strongly recommend using a trackable and insured shipping method to ensure the package can be located if an issue arises. Additionally, keep your shipping receipt and tracking information until the return is fully processed.
Dec 26, 2024