• How do I contact Pet Wish Pros?
• How long have you been in business?
• Where is Pet Wish Pros based?
• Why are you called Pet Wish Pros?

• Are there any discounts for using Autoship?
• Can I add additional items to my upcoming Autoship order?
• Can I change my delivery address for an Autoship order?
• Can I change or cancel my Autoship order?
• Can I customize my Autoship with gift wrapping or a personal note?
• Can I get Autoship deliveries to multiple addresses?
• Can I have more than one Autoship?

See all articles in Managing your Autoship →

• Can I track my order?
• Do you combine shipping for multiple orders?
• Do you offer gift packaging or discreet shipping?
• Do you reuse packaging for customer orders?
• Do you ship to Hawaii or Alaska?
• Do you ship to military APO/FPO/DPO addresses?
• Do you ship to PO Boxes?

See all articles in Shipping →

• Can I cancel my return request?
• Can I get a refund if the price changes after I order?
• Can I return a bundled or promotional item?
• Can I return a gift I received?
• Can I return items purchased from Amazon, Walmart, TikTok Shop, Kroger, Macy’s, or eBay? 
• Can I return my item if I use a freight forwarder? 
• Can I return opened items? 

See all articles in Returns & Refunds →

• Are your products safe for all pets?
• Can I check the expiration date of a product before purchasing?
• Can I find healthcare products like flea treatments and supplements in your store?
• Can I get nutritional advice for my pet's diet?
• Can I trust the products I buy from your store for my pet’s health?
• Can you send me a printed catalog?
• Do you have products for pets with allergies or sensitivities?

See all articles in Product & Catalog →

• Do you offer international shipping?
• Do you offer same-day local delivery?
• How can I check my order status?
• How can I check my order status?
• How can I communicate delivery instructions to the carrier?
• How long does it take for my package to ship?
• I am missing items from my order. Are the rest coming?

See all articles in Order Support →

• Are there senior citizen or military discounts?
• Can I add items to an existing order?
• Can I add special delivery instructions to my package?
• Can I cancel my order after it has been placed?
• Can I change my address after I have placed my order?
• Can I get a refund if I’m not satisfied with my purchase? 
• Can I pick up my order?

See all articles in Placing an Order →

• Are customers responsible for return shipping costs on international orders?
• Are original shipping fees refundable on international orders?
• Are there any countries where you cannot ship international orders?
• Can I cancel or change my international order?
• Can I change the delivery address for my international order?
• Can I return my international order?
• Can I track my international order?

See all articles in International Shipping & Returns (Ordering from outside the United States) →

• Can I have multiple accounts with the same email address?
• Can I merge multiple accounts?
• Do I have to create an account to place an order?
• How can I remove my personal information from your database?
• How can I update my personal information on my account?
• How do I add or edit a payment method?
• How do I change my account password?

See all articles in Managing your Pet Wish Pros Account →

• Do you work with Content Creators and/or Pet-influencers?
• How do I contact you for donations?
• How do I contact your Affiliates & Collaboration team?
• How do I contact your Marketing & Press team?
• How do I contact your Wholesale team?

• Does Pet Wish Pros sell my data?
• Do you sell pets?
• How can I stay updated on new products and promotions?
• How does Pet Wish Pros give back to the community?
• I am a manufacturer or brand owner, and I see my product listed on your website. How can I contact you?
• I'm interested in featuring my pet-related product on Pet Wish Pros. How can I get started?
• Is your packaging recyclable?

See all articles in Everything Else →